生活咨询内容广泛，有预定门票、餐桌定位：外出用餐、商店书店等公共场所的营业时间咨询

常用词汇

make a reservation预定 confirm a reservation确认预定

cancel one's reservation取消预定 frist come,frist serve先到先服务原则

layoverstopover中途停留 timetable时刻表

fare票价 toll通行费

saver ticket优惠票 open ticket开放机票

one-way ticket单程票 round-trip ticket往返票

airport tax机场税 duty-free shop免税店

excess charge超重 vacant seat空座

directnon-stop flight直达航班 connecting-flight转机

book预定 destination目的地

frist class头等仓 business class商务仓

economy class经济仓 van中巴

shuttle bus班车 airport limousine机场大巴

berth铺位（火车上） pullman卧铺车

scenic spot景点 extra chargesurcharge附加费

fulling-booked满了 seat arrangementassignment定座

E.T.A(estimated time of arrival)预计到达时间

E.T.D(estimated time of departure)预计起飞时间

常用句型

I'd like to book______________________

I'd like to order_____________________

What hour are you open________________

what time do you close___________