判断和决策能力
☆ Tell me about a tough decision you had to make at work. How did you go about making the decision?
☆ Describe a problem you recently experienced with an employee who reported to you. How did you solve it?
委托任务的能力
☆ Tell me about an important assignment or task that you delegated. How did you ensure that it would be completed successfully?
☆ When delegating a recent assignment, how did you show confidence in the person’s ability to do the job?
激励员工的能力
☆ Give me an example of when you successfully motivated your staff by using incentives or rewards.
☆ Describe a time you had to motivate a staff member who was reluctant to undertake an assignment.
培养员工的能力
☆ Give me an example of when you had to provide feedback to a staff member who was performing poorly. How did you go about this and what was the outcome?
☆ Tell me about a time you had to coach an employee to perform a task.
沟通能力
☆ Give me a specific example of when you had to clearly communicate your expectations to a subordinate.
☆ Describe a time when your communication and interpersonal skills helped in dealing with difficult clients or team members.
应答思路：在回答上述“行为性问题”时，应聘者的回答步骤可分为四步，在这里简要概括为“STAR”(即situation、task、action、result)：①简述你所面临的任务的情况(situation)；②具体描述你所需要完成的任务(task)；③仔细描述你为完成任务所采取的行动(action)；④说明任务完成的结果(result)。