Receptionist: Yes, those rooms are booked for you. They're the best rooms we have in the hotel and I can assure you that your guests will be well taken care of.
Danielle: Thank you so much. They are the 1)executives from the head office of my company so ①I have to make sure they get top-shelf treatment. You've been very helpful. Have a great day.
Darren: You've been on the phone and rushing around all morning. ②Where's the fire?
Danielle: The fire is arriving in the morning…in the form of two executives from head office. ③Have you been living under a rock? How could you not have heard about it?
Darren: I've been locked down in the programming department. ④We don't get wind of important news until three days after it is relevant. So you are in charge of arranging everything for them?
Danielle: That's right. I've booked their accommodation and made dinner reservations, I've also arranged for a driver to 2)collect them from the airport. ⑤I have called you up to pick your brains about security passes. Will their company IDs be activated on our system, or am I better off getting new passes for them while they are here?
Darren: As far as I know, the 3)chips from their IDs won't 4)sync up with our machines. I can have new passes made up. That's no problem at all.
Danielle: Great. I need them as soon as possible.
Darren: I'll do it now. ⑥They will be ready in two shakes of a lamb's tail.
① I have to make sure they get top-shelf treatment. 我得确保他们能得到最好的待遇。
top-shelf treatment: among the best treatment of its kind(顶级待遇)。
Mr. Thompson is one of the big donors of the hospital and he deserves top-shelf treatment here.
② Where's the fire? 怎么回事啊?
Where's the fire?: expression used when seeing a lot of hurrying(在看到众人忙乱时的发问用语)。例如:
Tiffany, where's the fire? Everyone has been around all morning.
③ Have you been living under a rock? 你与世隔绝了吗?
live under a rock: being isolated from the world(与世隔绝)。例如:
Having lived under a rock for weeks, I was surprised to know Tommy is our CEO now.
④ We don't get wind of important news until three days after it is relevant. 那些重要的消息我们都要三天后才能收到风。
get wind of: learn about sth., esp. sth. that was being hidden from you(收到风声)。例如:
We got the wind of the merger a long time ago.
⑤ I have called you up to pick your brains about security passes. 我打电话叫你过来是想请你帮忙弄弄安全通行证的事情。
pick sb.'s brain: ask sb.'s help with a problem(让某人帮忙)。例如:
A successful CEO knows how to pick the brains of his people.
⑥ They will be ready in two shakes of a lamb's tail. 马上就能准备好。
two shakes of a lamb's tail: in a very short time(在很短的时间内)。例如:
I'll be back in two shakes of a lamb's tail.