There’s a system’s failure.
There’s a breakdown.
I’m phoning to complain about the product.
I’m sorry to hear that. What exactly is the problem?
It’s broken./It doesn’t work./It’s faulty.
faulty adj (-ier, -iest) having a fault or faults; imperfect 有缺点的; 有过失的; 不完善的:
* a faulty switch 有毛病的开关
* a faulty argument 有错误的论据.
> faultily adv in a faulty manner 有缺点地; 有过失地; 有错误地.
I think I can do better than that.
What’s the problem?
The problem is the photocopier isn’t working.
1 process for producing photocopies without the use of wet materials （乾式的）影印, 复印:
[attrib 作定语] a Xerox machine （乾式）影印机.
2 photocopy made using this process （乾式影印的）影印件, 复印件:
* make/take a couple of Xeroxes of the contract 复制出合同的影印件.
> xerox v produce copies of (documents, etc) using the Xerox or a similar process 影印, 复印（文件等）:
* Could you xerox this letter please, Paula? 葆拉, 请你把这封信复印一份行吗?
What’s wrong? What exactly is the problem?
There’s some paper stuck in the machine.
stick (in sth) be or become fixed in one place and unable to move 卡在某处不能移动:
* This drawer sticks badly. 这个抽屉卡得死死的.
* The key stuck in the lock. 钥匙在锁中卡住了.
* The bus stuck in the mud. 公共汽车陷在泥里了.
We’ll be needing payment within 30 days.
I think that’s acceptable./unacceptable.
I think we could agree to that.
Can you offer us the same unit price as last year?
offer / ')fэ(r); US '):f-; `)fэ/ v
~ sth (to sb) (for sth) put forward sth (to sb) to be considered and accepted or refused; present （向某人）提出某事物供考虑、 接受或拒绝; 提供:
* The company has offered a high salary. 公司已提出高薪相聘.
* She offered a reward for the return of her lost bracelet. 她为寻回遗失的手镯提出以酬金答谢.
* I've been offered a job in Japan. 日本有份工作要聘请我去做.
* He offered her a cigarette. 他敬她一枝烟.
* We offered him the house for ￡35000. 这所房子我们向他索价35000英镑.
* He offered ￡30000 for the house. 他还价30000英镑买这所房子.
We could do a 20% discount on 700,000 units. That’s the best I can offer.
discount / 'diskaunt; `diskaunt/ n [U, C]
1 amount of money taken off the cost of sth 从某物的价格中扣去的数目; 折扣:
* We give (a) 10% discount for cash, ie for immediate payment. 现金付款, 我们予以九折优待.
2 (commerce 商) amount deducted for paying a bill of exchange 折息贴现.
3 (idm 习语) at a discount (a) at a reduced price 打折扣; 减价.
It’ll take a couple of days to process your application.
You should receive written confirmation of the loan in a few days.
Let’s talk about delivery dates.
Let’s talk about using a different supplier.
We’ll be needing 500,000 units.
Have you got all the financial details you need?
We’ll need security on a loan of this size.
My father has agreed to guarantee the loan.
Will the bank agree to the loan?
That seems fine. I can’t see any problems with your application.
I want to borrow some money.
How are you going to make the repayments?
I think I need to borrow $500,000.
Have you got any capital?
How is the capital invested?
How soon can we expect delivery?
We can deliver the order by 15th.
Either the delivery is immediate, or we’ll have to cancel the order.
I’d like to talk about a bank loan.
What is your income?
What does the guarantee cover?
Do you charge extra for delivery?
Yes, we do.
What about delivery time?
We can’t deliver before July 12th.
If I buy 50 units, will you give me a discount?
I’ll give you a 20% discount if you buy 200.
What sort of guarantee do you offer?
How long does the guarantee last?
It’s valid for two years.
It’s made of wood.
How much does it weigh?
It weighs 15 kgs.
Could you give me a discount?
It depends on the size of the order.
What does it look like?
It’s big and heavy but elegant.
What colors does it come in?
come in: become available (at a particular time of the year)（在一年的某一时间）有（货）; 可以买到:
* English strawberries usually come in in late June. 英国草莓通常在六月下旬上市）
It comes in red and blue.
What’s it made of?
There’s more timber to transport now.
What is the competition like?
You mean the other companies transporting timber?
Could you send me some details about the C22 model?
I’ll send you a brochure.
Could you run through the procedure, please?
First … Then … Next … Finally …
What’s your share of the existing market?
The total market is growing.
How much work is there?
I’ll hang up and call you back, OK?
What happens here?
This is where we check the output.
What’s this for?
This is used for cutting raw materials.
What type of computer? We have three very popular models.
Is that 62354972?
You’ve got the wrong number. This is Beijing 62354973.
Sohu.com? I’m sorry, I’ve got the wrong number.
This is a very bad line.
I’m sorry, Lee’s in a meeting right now. Can I take a message?
( take a message / leave a message )
No, thanks, I’ll call again later.
Could you tell him I called?
OK, I’ll ask Mr Lee to phone you as soon as he gets back.
I’d like some information about computer, please.
I’d like to speak to Mr Lee, please.
How do you spell that?
怎么拼写？ （ Who’s calling? /Who’s speaking, please ? / May I have your name? ）
L-E-E. Extension 4717.
L-E-E. 转4717分机。 ( 总机：switchboard )
4-7-1-7. One moment, please.
4-7-1-7．请稍等。 ( Just a minute, please. / Hold on a minute, please. I’ll put you through. )
I’ll be in touch.
We’d better talk to the boss.
Fine. I see.
Really? That’s interesting.
To be honest, I’d prefer a glass of water.
Do you mind if I smoke?
No problem./Not at all. Please go ahead.
I’d rather you didn’t.
I need to talk to my boss.
Let me explain something about our company.
Let me help you with your bags.
Let me take your coat.
Shall I call you a taxi?
Would you like a tea?
I think I’ll have chicken.
Thank you for the invitation.
I’ve had a very interesting visit.
Your products are excellent.
Your prices are reasonable.
Shall I show you around the factory?
That’s very kind of you, thank you.
Thank you but I’ve made other plans.
What would you like?
Can you recommend something?
I’d like a sandwich.
No, thank you, I’m afraid I’m not hungry.
Would you like to have dinner with me?
Yes, I’d like that, thank you.
I’ll meet you at 7 o’clock.
I’m sorry I can’t. I arranged the trip last month.
It’ll be difficult but I’ll try. I’ll let you know this afternoon.
I can make the meeting on Monday.
Would you like to have lunch on Saturday?
That’s very kind of you.
That suits me fine.
Have you got a moment?
I’m afraid I’m rather busy.
Can you rearrange our schedule?
No, I’m sorry, I can’t do that.
When would be convenient?
什么时候方便？ ( What time would be good for you? )
I’m busy on Wednesday. What about Thursday?
Let me check my diary. Yes, that’s fine.
We can make the meeting on Friday.
Are you free on Wednesday afternoon?
No, I’m sorry, I’m busy on Wednesday.
What about Thursday morning, then?
Yes, that’s fine.
Would 10 o’clock on Monday be convenient?
How many companies/departments are there?
There are five companies.
There is one Managing Director in each of the five companies.
Are you free on Monday evening?
Yes, I am.
He is in charge of financial matters.
Could you tell me who is in charge of personnel, please?
I’m sorry, I don’t know.
Let me find out for you.
I’m not sure.
What are the company’s annual sales figures?
Who is the head of sales and marketing?
Mr Gong is the head of sales and marketing.
What does he do exactly?
He is responsible for selling and marketing products.
I’m a manager.
We make/produce drugs.
How many people do you employ?/How many people does the company employ?
We employ 2,000 people.
We have 200 people working for us.
What do you do, Mr Li?
I’m in computers. I’m a computer programmer.
in: indicating sb's occupation, activity, etc 表示某人的职业、 活动等):
*in the army/navy/air force 在陆军[海军/空军]服役
* in business, insurance, computers, journalism, etc 从事商业、 保险业、 计算机业、 新闻业等)
Who are you with?
with : (as) an employee or client of (an organization) （作为）（一组织）的雇员或委托人:
* I hear he's with ICI now. 我听说他现在在帝国化学工业公司工作.
* She acted with a repertory company for three years. 她在一个轮演剧目剧团里演出三年.
* We're with the same bank. 我们是同一个银行的客户.)
I’m with the Motorola. Our head office is in US. And what about you?
What do you do?/What does the company do?
Lovely/Terrible weather today.
Yes, it’s really beautiful/terrible.
How is your wife?/son?/daughter?
My wife/son/daughter is very well, thank you.
New York is very busy./crowded./beautiful.
How do you do, Mr Wang?
How do you do?
Here’s my card.
这是我的名片。 ( card / name card / calling card )
OK. I’ll be in touch.
Nice to meet you, goodbye.
Fine, thank you, and you?
Fine, thank you.
I’d like you to meet Mr Wang.
This is Mr Wang.
He’s from Hongkong.
How do you do?
How do you do?
Pleased to meet you.
Pleased to meet you, too.
How are you?
I know a bit about shoes and I can see the quality in the shaping and stitching.
We take pride in our craftsmanship.
They seem to be mass produced by machines.
mass-pro`duce: v [Tn] manufacture (identical articles) in very large quantities by mechanical processes
* mass-produced cars, fridges, etc 大量生产的汽车、 冰箱等.
*,mass pro`duction： manufacturing in this way 大量生产.
We use machines for certain jobs, but they are mainly handmade.
Mm…The vamp material is superb.
vamp / vAmp; vAmp/ n upper front part of a boot or shoe 靴面或鞋面的前部.
superb / su:'pэ:b; also, in aritish use, 英读 sju:-; su`pэb/ adj excellent; splendid 卓越的; 杰出的; 极好的:
* a superb player, painting, view 极好的运动员、 画、 景色
* The sports facilities are superb. 运动设施是第一流的.
O.K. So now we can offer you 10,000 pieces of Art. No.17 at US$80 per piece CIFC5% London for shipment in May.
Thank you. How long will this offer be open?
offer: [C] ~ (for sth) amount offered 提供考虑的数量; 出价:
* a firm offer, ie one which was genuinely meant and not likely to be withdrawn 实盘
* I've had an offer of ￡1200 for the car. 有人向我出价1200英镑买这辆汽车.
* They made an offer which I couldn't refuse. 他们出的价我十分满意.
* offer with/without engagement 实盘/虚盘
It’s valid for three days.
I will study your offer with my colleagues and give you a definite reply in three days.
I’ll be waiting for your good news.
We’d like to start with 10,000 pieces. It’s an attractive quantity, isn’t it?
When do you want the goods to be delivered?
Could you make it for May?
I think we should manage.
We pay by letter of credit.
letter of `credit (finance 财) letter from a bank authorizing the bearer to draw money from another bank 信用证.
We usually quote on CIF basis.
quote: ~ sth (at sth) name (an amount) as the price of sth 报（价）; 开（价）:
* The shares are currently being quoted at 54 pence a share. 该股票现在的报价是每股54便士.
* This is the best price I can quote you. 这是我给你开出的对你最有利的价钱了.
In order to sell successfully there, your goods will have to be competitive in price as well.
You’ll find our prices very attractive.
Would you give us an offer for Art. No.17 CIFC 5% London now?
What’s the quantity?
Thank you. We’re very interested in some of your products. Here’s an enquiry sheet we’ve drawn up.
Thanks. We’ll look into it carefully.
How about the supply position of your products?
We have a steady supply for most of them.
Do you quote FOB or CIF?
Here you are. I’m sure our products will interest you.
I also hope we can do business together in the future.
I hope so.
Can you show us your catalogue?
Certainly. Here’s a catalogue for some of our popular items.
Have you looked into the sales?
sales: [pl] amount sold 销售额; 销售量: vast sales of ice-cream in the hot weather 天热时冰激凌的巨大销量
* Sales are up (ie More goods have been sold) this month. 本月销售量增加.
Such products are widely sold in markets abroad.
I would like to see the samples first.
O.K. This is the newest export item for this year.
Thanks. Do you have catalogues? I’d like to have a few copies to study them carefully.
Good morning. Welcome to our company.
Good morning. I’m the manager of the import division of XYZ Co.Ltd. Here is my card.
Pleased to meet you and I’m glad to have the opportunity to recommend to you our latest laser and electronics product of this year.
What about the functions?
It combines many functions in one. It is a high grade product.
Here is a catalogue and a price list. The product is a very popular item this year.
Really! Mm…, what about the quality?
Absolutely reliable. The quality is superior, yet the price is very reasonable. It feels soft and smooth.
Thank you. You’ve been most helpful.
My pleasure. I can assure you that you’ll find very good prospects in our products.
I learned from the ads that you manufacture and sell this kind of product.
Yes, we do. Are you interested in our products? If so, then you’ve come to the right place.
Well, then, what can I do for you? What exactly are you after?
I’d like to know something more about the product. For example, the manufactured materials, the design and the sales position.